Vest MarketsCrypto/PerpsPrice or fee

Vest Markets' refund policy rules out refunds on 2-Step accounts bought with cryptocurrency or a Vest balance

Vest Markets' refund policy, updated on 10 November 2026, now refunds only 2-Step accounts bought by card. An account bought with cryptocurrency, including through a third-party payment provider, or with a Vest balance, including payouts, is non-refundable whether or not it has been traded. Vest's prop terms add the same: payments by cryptocurrency or an internal balance are final. Its FAQ still says the same refund policy applies whichever way you bought the account, so the sources disagree, and our account pages say so.

What changed

Cancellation refund

All 4 accounts below

Previously recordedWithin 3 days of purchase, if the account has not been used: no trades placed. Failing the Evaluation Phase does not qualify. Refunds go back to the original payment method in 5 to 10 business days.
Newly observedWithin 3 days of purchase, if no trade has been placed on the account. Failing the Evaluation Phase does not qualify. Refunds go back to the original payment method in 5 to 10 business days. Sources differ on how you paid: Vest's refund policy (updated 10 November 2026) and its terms make accounts bought with cryptocurrency or a Vest balance non-refundable, while its FAQ says the same policy applies whichever way you bought the account.

Unchanged: The 3-day window, the condition that no trade has been placed and the refund to the original payment method in 5 to 10 business days are unchanged; failing the evaluation still does not qualify.

Evidence: Vest Markets · Frequently asked questions, read ; Vest Markets · Prop Trading Terms of Service, read ; Vest Markets · Refund policy, read ; Vest Markets · Frequently asked questions, read ; Vest Markets · Prop Trading Terms of Service, read ; Vest Markets · Refund policy, read

Who it affects

The 4 accounts we review in full, each linking to its current rules:

New purchases
Sources conflictVest's refund policy and terms make accounts bought with cryptocurrency or a Vest balance non-refundable; its FAQ still says the same policy applies whichever way you bought the account.

Evidence: Vest Markets · Refund policy, read ; Vest Markets · Prop Trading Terms of Service, read ; Vest Markets · Frequently asked questions, read

Accounts bought earlier
Not stated in the sources we reviewedThe policy and the terms do not say whether accounts bought before the update keep the earlier refund terms.
Retroactive effect
Not stated in the sources we reviewedNot stated in the pages we read.

When it changed

Announced
The refund policy says it was updated on 10 November 2026.

Source: Vest Markets · Refund policy, read

Effective
Not establishedNeither the policy nor the terms say from which purchases the exclusion applies.
Noticed by PFW
We found it on 12 November 2026, reading again the pages our page watcher had seen change: Vest's prop terms gained the new sentence between 10 November (12:57 UTC) and 11 November (12:07 UTC); we then read the refund policy and the FAQ.

Changed between , our last reading of the earlier state, and , our first reading of the new one. These are the days we read the pages, not proof of when the change took effect.

Evidence: Vest Markets · Prop Trading Terms of Service, read ; Vest Markets · Prop Trading Terms of Service, read

What this means

For an account bought by card nothing changes: a refund can be asked for within 3 days of purchase if no trade has been placed, failing the evaluation does not qualify, and the money goes back to the original payment method in 5 to 10 business days. Before the update, neither the policy nor the terms made an exception for how you paid. If you pay with cryptocurrency or a Vest balance, the policy and the terms both treat the fee as final.

We saw the new sentence in the terms on 11 November 2026; our page watcher's previous copy, on 10 November, did not have it. The terms say they were last updated on 9 November. Vest's 1-Step and Instant accounts changed the same way.

Sources and observations

The firm’s own pages, each with the day we read it. Today’s version of a page can differ from what we read then.

  1. Old valueOfficial source

    Vest Markets · Frequently asked questions (opens in a new tab)

    next.vestmarkets.com · Read by PFW on

    The FAQ's refund answer, as the release of 11 November 2026 cites it.

  2. Old valueOfficial source

    Vest Markets · Prop Trading Terms of Service (opens in a new tab)

    next.vestmarkets.com · Read by PFW on

    Section 6(p) gave the 3-day refund for an account whose use had not begun, with no condition on how it was paid for.

  3. Old valueOfficial source

    Vest Markets · Refund policy (opens in a new tab)

    docs.vestmarkets.com · Read by PFW on

    The refund policy gave the 3-day refund for an account not yet used, to the original payment method in 5 to 10 business days, with no condition on how it was paid for.

  4. New valueApplicabilityOfficial source

    Vest Markets · Frequently asked questions (opens in a new tab)

    next.vestmarkets.com · Read by PFW on

    The FAQ still says: “The same policy applies whichever way you bought the account.”

    Reading details

    Read in the app browser, every question opened.

  5. New valueApplicabilityOfficial source

    Vest Markets · Prop Trading Terms of Service (opens in a new tab)

    next.vestmarkets.com · Read by PFW on

    Section 6(p) now adds: “Notwithstanding the foregoing, payments made using cryptocurrency or an internal balance are final and non-refundable.”

  6. New valueAnnouncementApplicabilityOfficial source

    Vest Markets · Refund policy (opens in a new tab)

    docs.vestmarkets.com · Read by PFW on

    “Accounts purchased by card can be refunded within 3 days of purchase, as long as no trades have been placed”; accounts bought “with cryptocurrency, including crypto payments made through a third-party payment provider” or “using your Vest balance, including balances from payouts” are non-refundable, “whether or not the account has been traded”. The policy says it was updated on 10 November 2026.

  7. Last old readingOfficial source

    Vest Markets · Prop Trading Terms of Service (opens in a new tab)

    next.vestmarkets.com · Read by PFW on at 12:57 UTC

    The prop terms were as on 2 November, with no sentence on how the account was paid for.

    Reading details

    Read by our page watcher.

  8. First observationOfficial source

    Vest Markets · Prop Trading Terms of Service (opens in a new tab)

    next.vestmarkets.com · Read by PFW on at 12:07 UTC

    Section 6(p) had the new sentence: “payments made using cryptocurrency or an internal balance are final and non-refundable.” The terms say “Last updated: November 9, 2026”.

    Reading details

    Read by our page watcher.

Record history

  • Published as record PFW-CH-0028.

Related changes

Related records concern the same firm and market; a link does not mean one change caused the other.

All Vest Markets changes · Vest Markets’s accounts we cover · All changes